- Shipping & Returns
Shipping & Returns
Time for domestic delivery is estimated to be 2 to 7 business days from the date of shipment (not necessarily the date of your order). International delivery time is generally 14-30 days, but can be longer in peak seasons or due to customs processing delays.
We also offer guaranteed expedited domestic delivery through UPS:
UPS 3 Day Ground is guaranteed*** to be delivered on the 3rd business day after shipping. (e.g. Shipped on Monday, delivered on Thursday)
UPS 2 Day Air is guaranteed*** to be delivered on the 2nd business day after shipping. (e.g. Shipped on Monday, delivered Wednesday)
UPS Next Day Air is guaranteed*** to be delivered on the next business after shipping. (e.g. Shipped on Monday, delivered Tuesday)
Please visit UPS.com and USPS.com for their respective shipping policies.
***This guarantee is from UPS and not Expo International. If your shipment does not arrive by UPS's guaranteed delivery date, please notify us immediately as we may be able to get you a credit on the shipping charge from UPS.
We reserve the right to change our shipping rates and methods at any time without prior notice. If you chose UPS as your shipping method and the delivery address is a P.O. box, the order will automatically be shipped via USPS as UPS only delivers to physical addresses.
Shipping rates offered during checkout are averaged for general merchandise. Orders for oversize/overweight goods may have an increase in shipping cost. If there is any adjustment in the shipping charge, we will contact the customer via phone/email. Oversize/overweight goods are considered to be bags, beads, boxes, containers, etc.
Cut-off Time and Processing of Orders
Out of Stock Items
Brokerage Fees, Duties, Taxes, Etc.
Proof of delivery
To return an item or order, simply mail it back to the return address along with a copy of the invoice or packing slip. We recommend using a service with tracking and/or insurance.
Expo must be notified or defective or damaged merchandise within 48 hours of delivery. All returns are subject to a 10% restocking fee. No refunds will be offered after 30 days from the date of purchase. Outbound shipping charges are nonrefundable and Expo is not liable for charges related to logistics of returns.
All items marked 'final sale' are considered clearance and are not returnable unless defective upon receipt.