Frequently Asked Questions
Here are answers to frequently asked questions:

If you have an inquiry, please read this section well before sending us an email, as it may be a frequently asked question that we may have answered already. Please check back here often as we continue to answer new questions.
ACCOUNT AND WEBSITE ACCESS
PRODUCTS AND ORDERS
SHIPPING

Q1. Can retail customers purchase items from this website?
A. As a wholesale resource for retail stores, designers and manufacturers, Expo International does not sell direct to retail customers. However, we can gladly guide you to stores offering our products.

Q2. Who can purchase goods from Expo International?
A. You must be a registered retailer, designer or manufacturer to purchase wholesale goods from Expo International. A state issued Resale Tax ID Certificate or an equivalent document showing business registration or license will be required.

If you are international then you need to supply proof of business registration or an equivalent document.

Q3. How do I gain access to the wholesale prices of the products shown in the website?
A. To gain access to prices, follow these steps:
(1) Follow the website’s Login link and fill out the form provided for new members.
(2) Submit your Resale Tax ID Certificate or equivalent document to 1-800-772-7545 or 1-713-782-6695  (Attn: Web Sales) or e-mail a scanned copy to sales@expointl.comIf you are international then you need to supply proof of business registration or an equivalent document.

Please note that pricing will be turned on within 24 hours or the next business day. (Closed national holidays) A confirmation that pricing has been activated will be sent to the e-mail you provided.

Q4. How do I create an account?
A. Click on the login button and fill out the form for new members. Make sure to remember your username and password as you will need those every time you log in the website.

Q5. What if I forget my password?
A. Click on the login button. Scroll down the page and type in your email address for user verification and click "Request A New Password". Your password will be sent to your email address.

Q6. Once I completed the login and submitted my document, do I get to view the prices immediately?
A. You will be able to view the wholesale price of the items in the website no later than the next business day after you completed the Login and submitted your Resale Tax ID Certificate or equivalent document. A notification will be sent to you through the email address you provided once price activation has been completed.

Q7. Why can I not see the pricing after I completed the Login?
A. You may have forgotten to send us your Resale Tax ID Certificate or equivalent document. Pricing will be enabled for your account after your receipt of our email notification. If despite accomplishing the requirements and you still have not receive an email from us after more than one (1) business day please call us at 1-800-542-4367 (M-F, 9:00am-5:00pm, CST. Closed national holidays.) or email to sales@expointl.com.

Q8. I sent my tax document and have received an email notification of price activation but I still can't see the prices. What do I do next?
A. Press the Login link button in this website and simply log in using your email address and password.

Q9. I have an account but I can't log in. What do I do?
A. Make sure that you are entering the correct email address and password. If you still have a problem logging in, send an email to sales@expointl.com.

Q10. How do I edit and update my account information?
A. Simply login and go to "My Account" under "Services" and edit any of your information. Then click "Update Account".


Q11. How do I place an order?
A. Now you can order directly using the website's shopping cart. Simply click the buy button to add items into your cart and follow the checkout process.
However if you are used to ordering using our Purchase Order Forms, follow these steps:
1) Print out a copy of a Purchase Order Form.
2) Fill out the form and make sure information is complete.
3) Fax the completed form to 1-800-772-7545 or 1-713-782-6695 (ATTN: Web Sales) or email a scanned copy to sales@expointl.com.
To follow up you can call us at 1-800-542-4367 (M-F, 9:00 am-5:00 pm, CST. Closed on national holidays.). We encourage you to shift to the website 's shopping cart for faster ordering processing.

Q12. Is there a minimum order?
A. Yes, there is a $50.00 minimum.

Q13. What forms of payments do you accept?
A. We accept the following credit cards: VISA, Mastercard, American Express and Discover.

Q14. What are the available terms?
A. We accept the following credit cards: Visa, Master Card, Discover and American Express. We also offer Net 30 Terms for customers with approved credit. Any account terms which become delinquent will immediately revert back to Prepaid status. A rate charge of 1 1/2% per month will be added to your account balance when invoice become past due. If the account is placed for collection, the customer is responsible for all fees and collection cost. We do not accept COD Orders.

Q15. How do you handle returns?
A. Expo must be notified in writing of any request for returns within thirty (30) days upon receipt of merchandise. Simply email to sales@expointl.com. All returns must be approved by Expo prior to returns being accepted. The customer will be responsible for the cost of sending the merchandise back. Further, a restocking fee of 15% will be charged to those who communicate their intention to return only after ten (10) days upon receipt of merchandise.

Q16. Why was my order declined?
A. Orders using the website's shopping cart may be declined for a variety of reasons. The credit card number entered may be incorrect, the billing address entered did not match the information on the credit card, the card already expiration or an incorrect verification code. This is actually for your protection against credit card fraud. Contact your credit card company for more information.

Q17. What will I do if my order was declined?
First make sure that you enter the correct credit card number. Then make sure that your billing address matches your credit card information. Simply go to "Your Account" under "Account Services" and edit your Billing Address. If you still have a problem, contact your credit card company for more information.

Q18. How do you handle damage and/or shortage in delivered goods?
A. Claims made for shortage or damaged goods caused by shipping should be made to the carrier. Expo will not be liable for transportation charges, labor or any other damage due to your shipping company, handling or any other condition outside of Expo International, Inc.

Q19. (Any question pertaining to a SPECIFIC ITEM or PRODUCT)
A. If this section failed to answer your question and your inquiry pertains to a specific product featured in our website, please relay to us the ITEM NUMBER in your communication so we can respond to your question quickly.

Q20. What is Putup?
A. When an item says "must be ordered in a putup of 3" for example, you can only order that item in groups of 3.


Q21. How do you ship orders?
A. Orders are shipped F.O.B. Houston, Texas (TX) through UPS. We may however ship through the US Postal Service (USPS); if you are interested in this please inquire.

Q22. How much is the shipping charge?
A. You may check our shipping rates under our "Shipping Info".

Q23. I have a UPS Account. Can I have my order shipped via UPS Collect?
A. Yes. UPS Collect is one of our shipping options. Simply indicate your UPS Account Number in the order notes when checking out.

Q24. Do you ship internationally?
A. Yes. We ship only with UPS or the United States Postal Service.

© Expo International, Inc 2014. All Rights Reserved. Powered by Nyla