Q11. How do I place an order?
A. Now you can order directly using the website's shopping cart. Simply click the buy button to add items into your cart and follow the checkout process.
However if you are used to ordering using our Purchase Order Forms, follow these steps:
1) Print out a copy of a Purchase Order Form
2) Fill out the form and make sure information is complete.
3) Fax the completed form to 1-800-772-7545 or 1-713-782-6695 (ATTN: Web Sales) or email a scanned copy to firstname.lastname@example.org.
To follow up you can call us at 1-800-542-4367 (M-F, 9:00 am-5:00 pm, CST. Closed on national holidays.). We encourage you to shift to the website 's shopping cart for faster ordering processing.
Q12. Is there a minimum order?
A. Yes, there is a $50.00 minimum.
Q13. What forms of payments do you accept?
A. We accept the following credit cards: VISA, Mastercard, American Express and Discover.
Q14. What are the available terms?
A. We accept the following credit cards: Visa, Master Card, Discover and American Express. We also offer Net 30 Terms for customers with approved credit. Any account terms which become delinquent will immediately revert back to Prepaid status. A rate charge of 1 1/2% per month will be added to your account balance when invoice become past due. If the account is placed for collection, the customer is responsible for all fees and collection cost. We do not accept COD Orders.
Q15. How do you handle returns?
A. Expo must be notified in writing of any request for returns within thirty (30) days upon receipt of merchandise. Simply email to email@example.com. All returns must be approved by Expo prior to returns being accepted. The customer will be responsible for the cost of sending the merchandise back. Further, a restocking fee of 15% will be charged to those who communicate their intention to return only after ten (10) days upon receipt of merchandise.
Q16. Why was my order declined?
A. Orders using the website's shopping cart may be declined for a variety of reasons. The credit card number entered may be incorrect, the billing address entered did not match the information on the credit card, the card already expiration or an incorrect verification code. This is actually for your protection against credit card fraud. Contact your credit card company for more information.
Q17. What will I do if my order was declined?
First make sure that you enter the correct credit card number. Then make sure that your billing address matches your credit card information. Simply go to "Your Account" under "Account Services" and edit your Billing Address. If you still have a problem, contact your credit card company for more information.
Q18. How do you handle damage and/or shortage in delivered goods?
A. Claims made for shortage or damaged goods caused by shipping should be made to the carrier. Expo will not be liable for transportation charges, labor or any other damage due to your shipping company, handling or any other condition outside of Expo International, Inc.
Q19. (Any question pertaining to a SPECIFIC ITEM or PRODUCT)
A. If this section failed to answer your question and your inquiry pertains to a specific product featured in our website, please relay to us the ITEM NUMBER in your communication so we can respond to your question quickly.
Q20. What is Putup?
A. When an item says "must be ordered in a putup of 3" for example, you can only order that item in groups of 3.