ACCOUNT AND WEBSITE ACCESS

PRODUCTS AND ORDERS

SHIPPING

A. As a wholesale resource for retail stores, designers and manufacturers, Expo International does not sell direct to retail customers. However, we can gladly guide you to stores offering our products.

A. You must be a registered retailer, designer or manufacturer to purchase wholesale goods from Expo International. A state issued Resale Tax ID Certificate or an equivalent document showing business registration or license will be required.

A. To gain access to prices, follow these steps:
(1) Follow the website’s Login link and fill out the form provided for new members.
(2) Submit your Resale Tax ID Certificate or equivalent document to 1-800-772-7545 (Attn: Web Sales) or e-mail a scanned copy to sales@expointl.com.
A confirmation that pricing has been activated will be sent to the e-mail you provided.

A. Click on the login button and fill out the form for new members. Make sure to remember your username and password as you will need those every time you log in the website.

A. Click on the login button. Scroll down the page and type in your email address for user verification and click "Request A New Password". Your password will be sent to your email address.

A. You will be able to view the wholesale price of the items in the website no later than the next business day after you completed the Login and submitted your Resale Tax ID Certificate or equivalent document. A notification will be sent to you through the email address you provided once price activation has been completed.

A. You may have forgotten to send us your Resale Tax ID Certificate or equivalent document. Pricing will be enabled for your account after your receipt of our email notification. If despite accomplishing the requirements and you still have not receive an email from us after more than one (1) business day please call us at 1-800-542-4367 (M-F, 9:00am-5:00pm, CST) or email to sales@expointl.com.

A. Press the Login link button in this website and simply log in using your email address and password.

A. Make sure that you are entering the correct email address and password. If you still have a problem logging in, send an email to sales@expointl.com.

A. Simply login and go to "My Account" under "Services" and edit any of your information. Then click "Update Account".

A. Now you can order directly using the website's shopping cart. Simply click the buy button to add items into your cart and follow the checkout process.
However if you are used to ordering using our Purchase Order Forms, follow these steps:
1) Print out a copy of a Purchase Order Form.
2) Fill out the form and make sure information is complete.
3) Fax the completed form to 1-800-772-7545 (ATTN: Web Sales) or email a scanned copy to sales@expointl.com.
To follow up you can call us at 1-800-542-4367 (M-F, 9:00 am-5:00 pm, CST). We will have this ordering option only until the end of November 2007 so we are encouraging you to shift to the website 's shopping cart.

A. Yes, there is a $50.00 minimum.

A. We accept the following credit cards: VISA, Mastercard, American Express and Discover.

A. We accept the following credit cards: Visa, Master Card, Discover and American Express. We also offer Net 30 Terms for customers with approved credit. Any account terms which become delinquent will immediately revert back to Prepaid status. A rate charge of 1 1/2% per month will be added to your account balance when invoice become past due. If the account is placed for collection, the customer is responsible for all fees and collection cost. We do not accept COD Orders.

A. Expo must be notified in writing of any request for returns within thirty (30) days upon receipt of merchandise. Simply email to sales@expointl.com. All returns must be approved by Expo prior to returns being accepted. The customer will be responsible for the cost of sending the merchandise back. Further, a restocking fee of 15% will be charged to those who communicate their intention to return only after ten (10) days upon receipt of merchandise.

A. Orders using the website's shopping cart may be declined for a variety of reasons. The credit card number entered may be incorrect, the billing address entered did not match the information on the credit card, the card already expiration or an incorrect verification code. This is actually for your protection against credit card fraud. Contact your credit card company for more information.

First make sure that you enter the correct credit card number. Then make sure that your billing address matches your credit card information. Simply go to "Your Account" under "Account Services" and edit your Billing Address. If you still have a problem, contact your credit card company for more information.

A. Claims made for shortage or damaged goods caused by shipping should be made to the carrier. Expo will not be liable for transportation charges, labor or any other damage due to your shipping company, handling or any other condition outside of Expo International, Inc.

A. If this section failed to answer your question and your inquiry pertains to a specific product featured in our website, please relay to us the ITEM NUMBER in your communication so we can respond to your question quickly.

A. Orders are shipped F.O.B. Houston, Texas (TX) through UPS. We may however ship through FedEx only if you have a prepaid account with it and you request so. Simply indicate your FedEx Account Number in the order notes when checking out.

A. You may check our shipping rates under our "Shipping Info".

A. Yes. UPS Collect is one of our shipping options. Simply indicate your UPS Account Number in the order notes when checking out.